frequently asked laundromat & laundry questions
big talk about your smalls. how we wash, dry, fold your laundry for you. the secret behind how we make it smell so damn good.
this is the place for all those questions (& everything in between.) answered right here in one place, cos’ if you don’t have time for laundry ~ you probably don’t have time for trying to find info scattered across a website.
what is a done for you laundry service?
we pick up your laundry from your home or business. then we expertly wash, dry & fold it. finally, we deliver it back to the safety of your doorstep ~ all within 24 hours from pick-up.
what areas do you pick-up from?
for now, we’re picking up laundry from homes & businesses across lower hutt & the northern & central suburbs of wellington. keep an eye on our lavendera facebook page for new pick up / delivery areas.
what time is pick-up and/or delivery?
9am-2pm monday – friday.
is there a same day pick up?
if you book your order before 7am, we will pick up on the same day.
when will I receive the laundry?
we deliver your clean clothes & linen back to you within 24 hours from pick-up.
do I have to be home when you pick-up and/or deliver?
not necessarily, you can give us instructions (during the online ordering process) of where to pick up and deliver.
what kind of payment do you accept for pick-up and delivery?
booking is done online using visa, mastercard, and amex credit cards, or direct banking transfer.
will you sort whites from colours?
no. we request that customers sort their laundry themselves, as lavendera is not liable if there is bleeding of coloured clothes or household goods.
will you sort clothes from linen & general goods?
no. we request that customers sort their laundry themselves, as lavendera is not liable for clothing, linen & other goods that can’t be washed / dried together.
are your machines environmentally friendly?
yes. we’ve invested in the best commercial washes & dryers. they’re eco-friendly & energy efficient. our washing machines weigh your load, so they only use the water they need. our dryers let you choose your time & temperature, so they only use the energy they need.
what other sustainable solutions do you provide?
we offer eco-friendly detergents . we’ve also got a couple of secret helpers. cora balls in every wash to prevent microfibers (including plastic) from entering our oceans and nz wool dryer balls to reduce drying time. so even if your suds aren’t friendly, our machines and products will work hard on your behalf.
what laundry detergents do you use?
they’re so much more than powders & liquids that smell good (but can we take a moment to appreciate how good clean laundry smells.) here at lavendera we give you the choice between standard & eco-friendly detergents. we use brands that we’ve tried, tested & stand-by and from time-to-time they’ll change. if your skin needs to know exactly what brands we use get in touch.
do you provide dry cleaning services?
no.
can’t find an answer to the question you were looking for? no worries, just ask. we’re here to help.
read our full list of done for you laundry terms & conditions here.
where is the laundromat located?
you’ll find lavendera at 796b high street, lower hutt.
what hours are you open?
our lower hutt laundromat is open 24/7.
do I need to bring coins?
no. our machines are card operated. you can pay using your eftpos, debit, paywave or credit card.
do I need to bring laundry detergent?
yes. if you are using our self-service laundry facility you need to bring your own powder or liquid detergent.
are your machines environmentally friendly?
yes. we’ve invested in the best commercial washes & dryers. they’re eco-friendly & energy efficient. our washing machines weigh your load, so they only use the water they need. our dryers let you choose your time & temperature, so they only use the energy they need.
can’t find an answer to the question you were looking for? no worries, just ask. we’re here to help.
lavendera is a boutique laundromat & laundry service. changing up the laundry experience for people, homes & businesses across lower hutt & wellington.
visit us
796b high street, lower hutt
51 birch street, hutt central
join the locals of lavendera. you’ll find us on facebook. this is the place for airing our (clean) laundry. the latest specials, competitions & little insider info behind why we’re big on sustainable practices & good hygiene.