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general terms & conditions for lavendera

terms & conditions apply to our done-for-you laundry service.

  • all prices are GST inclusive.
  • all items in the bag are washed and dried together.  lavendera washes by the load and cannot always inspect the care labels of each garment. so please ensure all contents of the bag can be washed and dried together.
  • lavendera will not sort clothing by colours; this is the customers responsibility. similarly, it is the customers responsibility to sort general clothing from household laundry items, such as tea towels, bath towels, bed sheet, etc.
  • customers have the responsibility to check if items are suitable for tumble drying; lavendera will not take responsibility for shrinkages.
  • customers have the responsibility to check pockets for any loose items, hazardous materials, such as, but not limited to, pins, jewellery, coins, keys, and pens, as lavendera holds no responsibility for any items that are lost or damaged as a result of the cleaning process.
  • customers provide washing and drying preferences (ie hot or cold wash, high or low drying temperature) during online ordering. if no preferences are entered, the standard will be cold wash and medium dry.
  • additional extras like laundry soaking agent, fabric softener, and stain remover are optional, and come with an extra cost.
  • we will measure your laundry by weight during pick-up. the minimum weight is 8kg.
  • if you don’t have access to a weighing scale, put in the minimum order (8kg). we will adjust your payment (charged on your card, saved in our system) once we have the exact weight of your laundry.

lavendera's privacy policy

at lavendera, we are committed to protecting your privacy and ensuring the security of your personal information. this privacy policy outlines how we collect, use, disclose, and safeguard your personal information when you use our laundry services.

information we collect

we may collect various types of information, including but not limited to:

  • contact Information: name, email address, phone number, and address.

  • payment Information: credit card or other payment information for processing payments.

  • order Information: details of the laundry services you request.

  • communication data: information you provide when you contact us or interact with our customer support.

how we use your information

we use your personal information for the following purposes:

  • to provide and manage our laundry services.

  • to process payments for services.

  • to communicate with you about your orders and inquiries.

  • to comply with legal and regulatory requirements.

disclosure of your information

we may share your personal information with third parties only for the purposes mentioned below:

  • service providers: we may share your information with trusted service providers who help us deliver our services.

  • legal obligations: we may disclose your information to comply with legal requirements or to protect our rights, privacy, safety, or property.

  • business transfers: in the event of a merger, sale, or transfer of assets, your information may be transferred as part of the transaction.

your choices

you have the right to:

  • access, correct, or delete your personal information.

  • opt out of receiving marketing communications.

  • withdraw your consent where applicable.

  • object to the processing of your personal information.

data security

we take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. these measures include data encryption, secure servers, and regular security audits.

contact us

if you have any questions, concerns, or requests related to your personal information or this privacy policy, please contact us at or at 021 0222 7357.


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